We handle our own customer support. We are a small but mighty team, and we will do everything in our power to help you deal with any issues you may have. Please allow 48 hours for response time when reaching out to support@madebymutant.com.

In most cases our products are one-time, limited-edition releases. But in rare occasions we will restock. So please sign up for our newsletter to stay up to date with our future release or re-release plans!

We aim to ship in-stock orders within 3-5 days. Pre-orders will ship on or around the estimated release date noted on the respective product page(s).

Posters ship from our 3PL Static Medium (which specializes in print shipping), whereas all other inventory ships from our 3PL ShipRec in the US and Ochre in the UK (both of which specialize in the shipping of vinyl and other consumer products). This means that posters and other items cannot be combined in any shipments. However, up to four posters can be combined into one tube. Exceptions apply. Please reach out to customer support for how this may pertain to your order(s).

There are difficulties with combining orders, but on occasion it is possible. Please reach out to support@madebymutant.com and we will try our best to accommodate, but please note, there may be additional fees owed depending on the order size and shipping rate.

Similarly, we can always cancel and refund your existing order, allowing you to place a new order with the desired items. If you need to make any changes, please contact support@madebymutant.com.

If your order contains any pre-order items, it will not ship until all items are available in our warehouse. Please reference the estimated ship date included on the pre-order product page. If you'd like for items to be shipped separately, please place separate orders for pre-order and in-stock items.

Some of our products are territory restricted due to licensing considerations. At this time, our site displays only the products that are available for purchase in the territory from which you are accessing the page (determined by your IP address).

Mutant's shipments are sent with DAP incoterms (Delivered at Place). So, depending on the product(s) you have purchased, the country of origin and shipping country of said product(s), and any corresponding import duties and/or tariffs applicable for your country for said product(s), you may be charged duties and/or tariffs by the delivering carrier.

Yes! But please note that IOSS applies only to orders within the EU under the value of €150. For orders under €150, customers should not be required to pay fees for packages. For orders over €150, we will not charge you VAT; instead, this will need to be paid at the point of delivery. If you are charged any fees, please contact customer support with as much information as possible and we will help resolve the issue.

IOSS: IM7240006831

Yes! We are VAT registered in both the UK and France. Where applicable, and separate from IOSS, VAT will be charged on your purchase.

UK VAT: GB477700176

FR VAT: ‭FR46945192714

Quantity limits are set differently depending on the specific item. Due to the limited edition nature of our products, many items are limited per household / address / person.

All non-poster items ship from either our Ypsilanti, MI warehouse or the UK Milton Keynes warehouse, in packaging relevant to the type of product.

Depending on your ship-to address, the address(es) from which the product(s) is/are shipping, and the shipping option you select, shipments are sent from a variety of carriers including USPS (US), Royal Mail (UK), FedEx, DHL, UPS, and Asendia. In all cases, a tracking number will be available.

Records ship from either our Ypsilanti, MI warehouse or the UK Milton Keynes warehouse, in deluxe, custom-designed mailers to offer superior protection.

Depending on your ship-to address, the address(es) from which the product(s) is/are shipping, and the shipping option you select, shipments are sent from a variety of carriers including USPS (US), Royal Mail (UK), FedEx, DHL, UPS, and Asendia. In all cases, a tracking number will be available.

Posters ship from Los Angeles via our 3PL Static Medium and are sent in premium tubes (or flat pack when relevant) via FedEx Express (or USPS if an address is not eligible for FedEx shipments).

Media products (records, CDs, cassettes, home video), apparel, toys, and other collectibles all ship from either our Ypsilanti, MI warehouse or the UK Milton Keynes warehouse.

Currently, for most territories, we offer the option to purchase a product from any location, in case a product you'd like to purchase has already sold out all inventory allocated to one location, but still has available inventory in another location.

For example, if you're located in the US, or geographically proximate to the US, typically your order will ship from the US. But if you're purchasing a product that only has available inventory in the UK, you have the option to still purchase that product and pay the cost of shipping from the UK.

Posters ship exclusively from the US.

Yes! As long as your order has not yet shipped, you may contact customer support to update your address and/or the shipment method.

You can check the status of your order directly from your account in Shopify under the "Orders" tab of the store you ordered from. All orders will receive a dispatch notification as soon as this information is available, including a tracking number (if you selected a Tracked Shipping method upon check out). If you have not yet received a dispatch notification or need additional help tracking your order, please reach out to customer support. Please note that standard mail outside of the US does not have tracking, so if you haven't selected a more expensive tracked option, customer support won't be able to provide you with a tracking number or identify the whereabouts of your package once it leaves the warehouse.

If your order is being returned to the sender, please let customer support know as soon as possible. Once the return is received, customer support will contact you to offer either a refund or a replacement. Before contacting customer support, please ensure that your address for this order in your account is correct. If you believe that your order may have been lost in transit, please contact customer support, who will assist you further. 

In 99% of cases, warping does not affect the playability of the record. Factory tolerance is 3%, as warping is considered not a defect but part of the vinyl experience. In some cases if a warp is significant and causes audio issues we can replace your record so long as we have a replacement in stock, or return it for store credit if a one-to-one replacement is not available. If your record arrives with pops or clicks it may just need a wipe with a microfibre cleaning cloth. Record plants are factories, after all, and dust can gather on your record as it makes its way through the assembly process!

Though we like to think our vinyl mailers eliminate any opportunity for these issues, occasional minor inconveniences can happen as these travel from factory to warehouse to your hands. For major dings and creases and significant cosmetically damages please email us, and we will do our best to accommodate your issue. If we have the replacement print to do so, we will help you out. As with other damages and return considerations, please contact us within 72 hours of receipt so we can ensure quality customer service.

We will always do our best to replace or refund materially damaged items. If your record arrives damaged (playback is affected, see above) or if any other item (including posters) arrives damaged, please contact the customer support team within 72 hours of receipt to discuss possible solutions. When contacting customer support, please include a description and images of the damage.

Excepting in the case of material damage as indicated above, and to the extent permissible by the laws of your country, due to the limited nature of our products all sales are final. When returns or exchanges are applicable please contact customer support within 72 hours of receiving your item for assistance in returning or exchanging your items. Please refrain from returning any items before contacting us, as we will not be able to process your returns package.

To contact customer support, please email support@ochre-platform.com, click Contact Support in the website footer or the button below, or reply directly to your order confirmation email.

For press inquiries, please email press@madebymutant.com.

For inquiries regarding collaboration opportunities, submissions, career opportunities, or anything else not press or store related, please email info@madebymutant.com.

For press inquiries, please email press@madebymutant.com. For inquiries regarding collaboration opportunities, submissions, career opportunities, or anything else not press or store related, please email info@madebymutant.com.